One of the most significant developments of the new millennium is IT-enabled services (ITES), a refined version of the long - accepted concept of "outsourcing". A key term in the lexicon of business managers for the past seven decades, outsourcing has been considered by companies as a sure shot success strategy for gaining hard core financial benefits. The famed Harvard Business Review has infact identified outsourcing as one of the most important management ideas and practices of the past 75 years.

In its most recent avatar, outsourcing has come to represent the hot, fast growth IT-enabled services / BPO (Business Processing Outsourcing) segment.
The global market for ITES is witnessing strong growth, led by industries such as Banking and Financial Services, Insurance, Telecommunications, Retail and Healthcare.

However, what exactly is ITES? In simple terms it is the delegation of one or more IT-intensive operations to an external provider, who in turns administers and manages the selected business process based upon defined and measurable performance metrics.

ITES functions as services that are provided from a country different from the one where end- products are delivered; are delivered over telecommunication or data networks (wire line and wireless); are either externally contracted (outsourced) or provided by a remote subsidiary of the same company (out located). IT-enabled services do not include remote production or manufacturing units; the local branches of global businesses; or businesses on the Internet. Outlocation is the term used for obtaining services outside the national borders of a company and a host of companies are now outlocating services. Outsourcing is the term used for obtaining services from another organization (or third party).

Our Business Process Outsourcing portfolio includes end-to-end solutions across a spectrum of industries such as Finance, Insurance, Telecom, Retail, Travel and Technology Infrastructure among others. We offer integrated solutions for in-depth business process understanding and high quality execution.

Our BPO / ITES Services include:

• Contact centers
• Telemarketing/pre-sales
• Consumer care
• Technical support
• Back office operations accounts, financial services, HR services etc. and
• Data processing